Job Responsibilities
Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Create clear, concise and compelling content that effectively communicates complex concepts to diverse audiences
Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)
Present work, articulating the strategy and impact of content decisions to senior leadership
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