Job Description
Job Title: Customer Service Representative (CSR)
Assignment Summary
· Responsible for providing customer care activities for defined client projects.
Description of Role and Objectives:
· CSR should perform assigned customer service, telemarketing, and Back office duties
the best way to meet company objectives in all areas of employee, client, and
shareholder satisfaction.
Responsibilities:
· CSR’s main task is to offer full range of customer service to assigned Employer’s
Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling
of incoming calls and outgoing calls (incl. sales calls). The offered customer service
should be of highest quality - accurate, polite, and competent.
· CSR’s work duties can as well include data input to Clients’ programs and other back
office tasks. The BO tasks should be made on first opportunity, precisely, without
mistakes.
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