Guest Service Agent (Part Time) - Hilton Garden Inn Bel Air Job at Hilton, Bel Air, MD

aklnQVQwNDFqQVRCd3RwUDlueDlXK1VLQUE9PQ==
  • Hilton
  • Bel Air, MD

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Tags

Part time, Local area,

Similar Jobs

Winter Park Resort

Guest Service Agent $16.50 Starting Wage with Housing Available Job at Winter Park Resort

 ...different Travel Agent and Wholesale prices on any given ticket. * Attend regular staff meetings to discuss work assignments and review updates on pertinent information. Read staff notes and company memos daily. * Maintain sufficient supplies, forms, brochures and... 

Goldfish Swim School - Hoover

Swim Instructor - Saturday & Sunday Job at Goldfish Swim School - Hoover

Job Description Job Description Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the...

National Wild Turkey Federation

Managing Editor - Web and Media Job at National Wild Turkey Federation

 ...DESCRIPTION Title : Managing Editor - Web and Media Date : May 15, 2024 Full-time or Part...  ...: Direct, review and evaluate digital editorial staff, including editors and...  ...able to lift up to 15 pounds at times. Remote or Telecomm Status (select one): ~... 

LewisGale Medical Center

Registered Nurse RN Mother Baby Postpartum Job at LewisGale Medical Center

 ...efficiently. Are you passionate about delivering patient-centered care? Submit your application for Registered Nurse RN Mother Baby Postpartum position and spend more time at the bedside with the patient. Schedule: Full Time Nights, 36 hours per week, 7p-7a, rotating... 

UNC Health Care

Ultrasound Tech II Job at UNC Health Care

 ...organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Join the UNC Health Team as an Ultrasound Tech II! Summary: Responsible for the independent operation of diagnostic medical...