Job Description
We are seeking an experienced and dynamic Salon Manager to oversee daily operations, lead our talented team, and ensure exceptional client service. The ideal candidate is an organized and motivated leader with strong communication skills and a passion for the beauty industry. Hours Tuesday through Friday 10:00 - 6:00 and Saturday 9:00 - 5:00
Responsibilities:
Operations Management: Oversee daily salon activities, ensuring a smooth workflow and a high standard of service.
Team Leadership: Recruit, train, and manage salon staff, fostering a positive and productive work environment, including setting goals and reviewing performance.
Client Experience: Maintain excellent customer service standards, handling client concerns and ensuring satisfaction.
Rebook: Ability to rebook 95% of clients as they pay for their services.
Sales & Marketing: Develop and implement promotions, track sales performance, and set goals for upselling of services and products as well as reviewing the performance.
Scheduling & Inventory: Manage staff schedules, appointments, and product inventory to optimize efficiency and profitability.
Financial Oversight: Assist with budgeting, monitor expenses, and ensure the salon meets revenue goals.
Cleanliness: During downtimes help in washing, drying and putting away towels and capes.
Restocking: Restock Retail Products as items are sold.
Compliance: Ensure all operations comply with health and safety regulations and industry best practices.
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