IT SUPPORT TECH I Job at ENGINEERING SERVICES & PRODUCTS C, Dyersville, IA

allrSlFVMDRnUVhId3RWRCtuQjlYKzRBQ1E9PQ==
  • ENGINEERING SERVICES & PRODUCTS C
  • Dyersville, IA

Job Description

Job Details

Job Location
Manufacturing Facility - Dyersville, IA

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
None

Job Shift
1st Shift

Job Category
Information Technology

Description

Summary

The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

Essential Duties and Responsibilities
  • Monitor, review and respond to Level I Technical Support
  • Update and maintain computer systems
  • Support policies and procedures related to network hardware and software
  • Computer imaging and decommissioning
  • Accurately track computer security cameras
  • Troubleshooting VoIP phone system
  • Printer maintenance and trouble shooting
  • Working with vendor software support
  • Network cabling installation and termination
  • New Hire IT Orientation and training
  • Escalate higher level IT tickets to appropriate personnel
  • Individual projects and research assigned by management
  • After hour support coverage
  • Additional duties as assigned

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Exceptional keyboarding and phone skills
  • Above average computer literacy
  • Demonstrate willingness, desire and ability to learn new skills
  • Strong written and verbal communication skills
  • Ability to interact will with different departments and a wide variety of personality types
  • Professional and competent approach to work environment
  • Well-developed organizational and multitasking skills
  • Ability to quickly adapt to change
  • Ability to manage time effectively and work independently
Education and/or Experience
  • Associate's degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
  • Familiarity with IT ticketing system or Help Desk
Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

Computer Skills

Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.

Other Qualifications

Must be safety conscious and follow all safety guidelines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.

Job Tags

Full time, Shift work, Day shift,

Similar Jobs

Analog

Software Engineer (Frontend) - (Contract - Long Term) Job at Analog

Overview: Software Engineer (Frontend) - Contract Location: Greater Seattle Area Job Type: Full-time, Team Leader/Manager Reports into: Engineering Director Company Overview: Analog is a company with a mission to build solutions that will empower... 

Altus Consulting Corp

Software Engineer Job at Altus Consulting Corp

 ...clearance with polygraph is required. Altus Consulting Seeks a Software Engineer to Drive Innovation Are you a passionate software...  ...best of our knowledge. However, it is not intended to be a contract, and we reserve the right to modify the job description at any... 

NextEra Energy Resources

Principal Land Use/Environmental Attorney Job at NextEra Energy Resources

 ...how often (in days) to receive an alert: Principal Land Use/Environmental Attorney Company: NextEra Energy NextEra Energy Resources...  ...The attorney may also have experience in administrative law, representing clients in quasi-judicial hearings and administrative... 

Language Trainers

Portuguese Language teacher Needed Job at Language Trainers

 ...family or travel reasons. Founded in 2004, the company's motto is Any Language, Anytime, Anywhere! We are currently looking for a Portuguese language trainer in San Jose, CA Some details about the job: Two of our students would like to have general Portuguese... 

United States Secret Service

Federal Police Officer Job at United States Secret Service

 ...diverse team capable of balancing our investigative mission and fulfilling our protective legacy...  ...unless you have previous service in a Federal Civilian Law Enforcement position...  ...Examination Medical Examination Background Investigation (a top secret security clearance...