Job Description

Job Description

Job Description

Flexible part-time hours, with shifts limited to evenings and weekends

Company Overview:

Asset Marketing Services, LLC (AMS) is a leading direct-to-consumer collector platform, currently focusing on high-end collectibles and bullion. We offer a curated selection that ranges from ancient artifacts to vintage and modern pieces. With our concierge service, we place sought-after pieces directly into the hands of collectors. Our close work with major world mints also allows us to deliver desirable coins to our customers quickly, while developing new and exclusive products. Our company vision is to bring the obsession with beauty, scarcity and value to life for our customers. Our customer's passion fuels our purpose as a company.

We're on the lookout for talented, motivated individuals to take our team to the next level. Everything we do is driven by a personal commitment to inspire our customers and one another. If that sounds like you, a career with AMS may be in your future.

For more information about AMS, please visit our company website

Position Overview:

The Sales Representative role encompasses two primary responsibilities. 1) Complete inbound (IB) sales for the advertised product. 2) Complete outbound (OB) calls to previous IB buyers to identify those who are potential OB customers. By fulfilling these duties, the Sales Representative helps generate leads that are then passed on to Account Managers for further development. The primary outbound (OB) responsibility is to engage in low-dollar "one-call close" sales efforts with leads by presenting select rare and unique collectible coins.

Essential Functions, Duties & Accountabilities:

• Performance Goals: Achieve the inbound (IB) and outbound (OB) sales targets set by sales leadership. These targets include, but are not limited to, sales volume, percentage of sales goal, account creation, frequency of dials, and talk time.
• Confidentiality: Responsible for ensuring confidentiality and full complete safeguarding the company's trade secrets of our customer lists and related records including recording all customer corporate contacts under company corporate systems.
• Contact Management: Must adhere to the current departmental contact strategy process which prescribes specific parameters for dialing/contact frequency and method.
• Product Offering: Use company-provided product and selling information, such as scripts and fact sheets, to present and sell assigned collectable products.
• Customer Account Maintenance: Accurately maintain and update all customer contact information, including verifying the correct spelling of names, phone numbers, email addresses, billing addresses, and shipping addresses. Properly handle accounts with incorrect or disconnected phone numbers, requests for Do Not Call/Promote status, and identified duplicate accounts.
• Order Entry: Accurately record all necessary order details, including the correct product, source code, segment/offer code, price, discount, and agreed-upon payment method/terms. Stay informed about current promotional offers.
• Compliance/Quality: Adhere to all FTC regulations and company policies for selling and order processing. Follow established call quality guidelines, including investment disclaimers, proper order wrap-up, order total, payment terms, credit card verification, and delivery time. Consistently pass all random and routine call audits.
• Conduct: Maintain a professional and helpful attitude when interacting with customers and colleagues.
• Work Schedule: Adhere to the established schedule while maintaining flexibility to meet business needs. Attend all required meetings and training sessions. Schedule changes or overtime require manager approval.

Additional Functions, Duties & Accountabilities:

• Serve as a member of Sales Team and support others as necessary.
• Maintain flexibility in work schedule to meet business needs.
• Understand and operate all contact software applications and phone systems efficiently and effectively.
• Actively and positively contribute to the overall success of the company through regular contributions to the general management of the company.

Educational Requirements:

• High school diploma or equivalent preferred.

Required Experience and Skills:

• 1-2 years sales experience and/or Call Center experience preferred, but not required.
• Ability to sell products by using designed products, scripts and fact sheets.
• Must have strong listening and verbal communication skills.
• Excellent relationship-building skills.
• Ability to handle customer objections.
• Proficiency in Microsoft Outlook and basic keyboarding skills.
• Must have the ability to work in a fast paced, people intensive work environment.

Specialized Knowledge, Skills and Abilities:

• Must be self-motivated.
• Must work effectively shifting from taking IB sales calls to making OB sales calls.
• Must have a "winning sales personality".

Closing:

AMS is an equal opportunity employer and is committed to hiring practices and a workplace environment that provides equal opportunities for all without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, or any other characteristics protected by federal and state law.

Asset Marketing Services, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

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