Job Description

Job Summary

The Inside Sales Representative serves as the first line of contact between customers and the business. This role will have the responsibility for managing and achieving an assigned sales objective of the CT Solar Solutions portfolio, responding to customer questions and inquiries, proactively engaging active and prospective customers, lead prospecting and qualification, initial assessment generation, and providing customer feedback to the internal team.

The role will involve multi-tasking on many different levels in a commercial/Sales capacity for the CT Solar Solutions business. The role will be an integral part of the sales organization. Major objectives will be to qualify, manage and follow up on new leads (from website, call centers, tradeshows and other sources), actively follow up on contractor onboarding and installation processes, reporting results and initiating actions. This role will work hand-in-hand with the sales and customer success organizations and ensure all activities are documented and tracked in the CRM tool. An employee in this position must focus on customers' expectations, responding in real-time to inquiries, prevent problems (and elevate them to the appropriate management level, when needed), and strive for continuous improvement resulting in improved results for themselves, customers and the overall business.

Required Qualifications

• Screen, prospect, qualify, manage, and follow up with new leads (homeowners, contractors/installers, distributors, architects, builders)
• Document and manage Sales Force pipeline
• Provide adequate support to customers, including responding to inquiries, providing and following up on end consumer leads, and generating estimation or initiative assessment quotes

Additional Description

• High School Diploma/GED required; Bachelor's degree preferred.
• 2+ years experience in solar products and/or installation required
• 2+ years experience in retail to consumers preferred
• Excellent communication and organizational skills
• Proficient in Microsoft Office Suite
• Ability to multi-task and change work schedule due to competing and changing priorities
• Self-Starter with ability (and desire) to work autonomously at times.
• Knowledge of Customer Relationship Management (CRM)Software
• Understanding of selling processes through various channels

Company Summary

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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