Sr Specialist-Community Advocate Job at Windstream, Newton, IA

  • Windstream
  • Newton, IA

Job Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!


About the Role:

As a Community Advocate at Kinetic, you'll be the heartbeat of our brand within local communities, tasked with fostering a robust connection and reinforcing our presence as a trusted service provider. Your role is pivotal in supporting the Regional Marketing Consultant’s initiatives to maintain Kinetic’s commitment to local through various events and personal interactions within our community.

What You’ll Do:

You will ignite new sales opportunities and facilitate upgrades by actively engaging in community outreach. Your expertise will allow you to serve as a consultant, identifying and meeting customer needs while providing a personalized touch to our services.

You'll also be Kinetic's human touchpoint, ensuring that customer service is delivered with a personal and local feel. Your responsibilities include identifying and participating in branding and selling events, tapping into the marketing insights provided by the Regional Marketing Consultant, and engaging with sales leaders and operations teams to enhance local community engagement. Building and nurturing relationships will be at the core of your role, including local homeowners’ associations, real estate and rental agencies, and other community partners. By keeping these entities informed of our services, you will ensure that new homeowners and tenants are well-acquainted with Kinetic’s offerings, and commitment to the community.

Active local engagement is key, and you will be expected to collaborate with local chambers, civic groups, charitable organizations, other community partners as well as our internal Kinetic community, enhancing Kinetic’s image as an integral part of the locality. Your role involves a close partnership with the operations teams to swiftly tackle and resolve any customer escalations, providing a seamless and positive customer experience. As the local expert, you will keep a pulse on competitor activities, providing valuable insights to our team. It is essential that you build a strong rapport with other sales teams to ensure a cohesive approach in all customer interactions. Lastly, you will be the champion of Kinetic’s Local initiative, promoting our local contact points, connections, and making sure the community knows they have a local team to call when they need support or services.

Do You Have:

The ability to multi-task with a sense of urgency. Create and manage project plans and timelines to ensure key deliverables are met. Anticipate needs, prioritize tasks & meet deadlines. A self-motivated, positive attitude with the desire to achieve metrics. Strong written, verbal and communication skills. The ability to travel within a territory. A high level of comfort speaking in front of large crowds. Familiarity with Telecommunications, Broadband Fiber to the Home, DSL, Wi-Fi. Project management and customer service experience. College degree and 3-5 years professional level experience or 5+ years professional level related experience, or an equivalent combination of education and professional level related experience.

High School diploma or equivalent and 1+ years of sales, customer service or other related experience. College hours or a college degree may be substituted for some experience as deemed appropriate. This is a safety sensitive position.

Physical Tasks - Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment : Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required : Driver’s License




Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group
  • WOW – Women Employee Resource Group
  • WINPRIDE – LGBTQ+ Employee Resource Group
  • WBPN – Black Professional Resource Group
  • WARG – Ability Resource Group
  • LaFamilia –Hispanic Resource Group
  • AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Job Tags

Local area, Flexible hours,

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