Job Description
Job Details Job Location MFS PLAZA OFFICE - Portland, OR
Salary Range $20.80 - $21.24 Hourly
Description Position Title: Client Interpreter - Temporary
Reports To: Lead Client Facilitator
Location: 919 NE 19th Ave, Ste. 200, Portland, OR 97232
Dept/Program: MFS Cash Oregon
FTE: 16-32 Hours
Limited duration:
January 2025 - April 2025
Status: Non-exempt
Created: September 2024
General Description: Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.
This is a temporary, limited duration position, working from approximately January 15, 2025 and ending on or before April 30, 2025.
The position hours will vary from 16 - 32 hours per week and this position requires availability as follows: Wednesday through Sunday 8:30 am - 5:00 pm and on Monday 12:30pm - 8:00pm. This position does not offer benefits. Values: - We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
- We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
- We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
General Function: Under the supervision of the Lead Client Facilitator, the Client Interpreter will provide interpretation services in Spanish for client reception and supporting the volunteer tax preparers, including oral interpretation of documents as necessary to facilitate initial client screening and to support tax return preparation.
CORE VALUES Equity & Social Justice - Values working in a multicultural, diverse environment
- Values and supports inclusion and program access for clients
- Supports agency goals for reducing disparities in outcomes for communities of color
- Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege
Collaboration and Teamwork - Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies
Essential Duties and Responsibilities - Provide direct support to Spanish speaking clients, assisting with the client screening and intake process to ensure clients understand and are eligible for tax preparation support
- Assist clients in completing required documents and intake information
- Client Interpreters are not eligible or authorized to provide any information on tax returns or answer tax related questions
- Provide support to volunteer tax preparers to ensure information is understood by clients for whom English is a second language and for clients who speak Spanish only
- Provide data entry support as directed
- Provide resources and referrals to related services and provide appropriate Spanish language literature as appropriate
- Will provide assistance to the site with other tasks as needed including: Assisting clients through the intake process and setting up appointments; and, answering phone calls and return calls to clients
- All positions might be expected to staff and support other tax sites when needed
Qualifications Knowledge, Skills and Abilities Required: - Ability to read, write and speak fluently in English and Spanish is required
- Experience providing interpretation services is very beneficial
- Possesses excellent customer service skills and experience working with diverse populations
- Ability to effectively manage and maintain confidential and sensitive information
- Work effectively within a team-dependent environment
- Ability to manage multiple projects simultaneously
- Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
- Possesses excellent time management, prioritization and organizational skills
- Ability to work all scheduled hours and maintain availability through the duration of the assignment
- Successful knowledge of and competency to operate a personal computer and utilization of the internet
- Competency in using Microsoft Office and Google Suite
Education and Experience Requirements: - High School diploma, GED or equivalent related experience
- Experience working in diverse communities and understanding and experience to effectively serve clients from Latino communities
- Customer service experience
Other Requirements: Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.
Work Environment: Work will be completed in person at the Gresham office location. Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.
Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.
Application Instructions: You may apply using our online application system If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste. 200, Portland, OR 97232. Please note the position title for which you are submitting your resume.
Job Tags
Hourly pay, Temporary work, Sunday, Afternoon shift, Early shift,